Month to Month Pool Service Agreement (Revised 5/18/26)
This Agreement is provided on a month-to-month basis. Either party may terminate service with thirty (30) days written notice without cause. In certain circumstances, service may be discontinued immediately, including but not limited to non-payment, solicitation of our employees for private work, or unresolved pool or equipment issues that materially affect safe or proper service of the pool.
This Pool Service Agreement is entered into between Z Home Services LLC dba Puddle Pool Services Treasure Coast, “Puddle Pool Services” or “Puddle Pools” and you, the "Client". By enrolling in service, the Client agrees to the terms and conditions set forth below.
1. Scope of Services
Scheduled Maintenance Services
Puddle Pool Services will perform routine swimming pool maintenance services in accordance with the service plan selected by the Client. Routine services may include, but are not limited to:
Visual inspection of pool, spa, and related equipment
Skimming surface debris
Brushing pool walls, steps, and tile as needed
Vacuuming when conditions reasonably allow
Cleaning pump and skimmer baskets
Testing and balancing water chemistry within industry standards
Adding standard maintenance chemicals included in the service plan
Logging and documenting services performed
Noting visible concerns or recommended repairs
Filter cleaning (monthly)
The exact scope, service frequency, chemical inclusion, and pricing are defined in the Client’s Estimate for Services.
2. Service Frequency
Services will be performed according to the service plan selected at enrollment, such as weekly, bi-weekly, or monthly service. Puddle Pool Services does not guarantee a specific service day or time, only the service frequency within the applicable service period. Every effort will be made to accommodate specific requests for days or times of services but they are not guaranteed.
3. Excluded and Additional Services
Routine maintenance does not include conditions that require excessive time, labor, materials, or multiple visits beyond normal maintenance standards within a 30 minute maximum visit by the technician. These conditions include, but are not limited to:
Salt cell cleanup
Suction side vacuum diagnosis / repair
Sand filter replacements
Cartridge filter replacement
Specialty chemicals (phosphate remover, algicide, stain removers etc.)
Pools excessively dirty due to storms, flooding, wind events, hurricanes, construction, landscaping, or neglect
Algae blooms or severe water imbalance requiring intensive treatment
Heavy debris removal beyond normal accumulation
Green, black, or otherwise severely contaminated pools
Equipment repair, replacement, or installation
Leak detection, plumbing, or structural issues
Emergency or same-day service requests
Specialized chemical treatments, drain and clean services, or deep cleanings
When excessive conditions are present, the technician may perform a limited service visit and document the condition. Additional services, cleanups, return visits, or restoration work may be required and will be quoted separately. Client authorization may be required prior to performing additional services when reasonably feasible.
Any potential additional charges will be cleared with the homeowner prior to treatment.
4. Service Scheduling and Access
Puddle Pool Services reserves the right to adjust service days due to holidays, severe weather, technician availability, illness, equipment failure, or other circumstances beyond reasonable control.
If a technician arrives for scheduled service and cannot safely or reasonably complete service due to any of the following, the visit will be documented as attempted:
Inaccessible or locked areas
Unsafe working conditions
Aggressive or unsecured pets
Equipment malfunction preventing service
Client-caused obstructions or hazards
In these cases, service will resume at the next scheduled visit. No refunds or credits will be issued for incomplete or missed services due to these conditions.
5. Client Responsibilities
The Client agrees to:
Provide safe, unobstructed access to the pool and equipment
Secure pets and remove hazards prior to service
Provide all necessary access codes, keys, or gate access
Maintain proper water levels between service visits
Promptly notify Puddle Pool Services of leaks, equipment malfunctions, or visible issues
Treat the Puddle Pools staff with respect at all times, any issues regarding services are to be addressed to the Puddle office staff first and not with your technician. Verbal or physical abuse of Puddle Pools staff of any kind will not be tolerated and is grounds for immediate termination of service.
ALLOW US TO SMS MESSAGE/TEXT YOU ANY RELEVANT INFORMATION FOR YOUR ACCOUNT OR SERVICE, YOU MAY OPT OUT AT ANY TIME BY TEXTING "STOP" TO 772-266-7665
Failure to meet these responsibilities may result in incomplete service, additional charges, or delayed maintenance.
6. Payment Terms and Prepayment Requirement
All service plans are billed as a recurring monthly fee and are payable in advance. We invoice on the 25th of every month for the upcoming month due on receipt. A recurring payment method should be kept on file to avoid service disruption. Your first service invoice will be pro-rated for the remainder of that month.
Payment for each service month must be received prior to the start of that service month. If payment has not been received by the first scheduled service day of the month, services may be suspended without further notice until the account is brought current.
No services will be performed on past-due accounts. Missed visits due to non-payment will not be credited or made up once payment is received.
7. Monthly Service Structure and Visit Variability
The Client acknowledges that pool service is billed as a monthly maintenance program and not per visit.
While service is typically performed on a weekly basis, the number of service visits in any given month may vary due to calendar structure, weather conditions, holidays, technician availability, or operational scheduling. Some months may include up to five service visits, while others may include fewer.
Puddle Pool Services reserves the right to skip or reschedule up to four (4) routine service visits per calendar year without refund or credit. These skipped or rescheduled visits may occur due to severe weather, hurricanes, holidays, staffing limitations, or other circumstances beyond reasonable control.
Service frequency will be managed to maintain the pool within normal maintenance standards over time.
The Client expressly waives any claim for refunds, credits, or damages arising from skipped, delayed, or rescheduled visits permitted under this Agreement.
8. Florida Weather and Acts of Nature
Florida weather conditions including hurricanes, tropical storms, heavy rain, flooding, wind events, lightning, extreme heat, and airborne debris are acts of nature beyond the control of Puddle Pool Services.
The Client acknowledges that such conditions may cause contamination, debris accumulation, algae growth, equipment damage, or chemical imbalance exceeding routine maintenance standards. Services required to restore the pool following such events are not included in routine service and may require additional visits with corresponding charges.